Client/Server TroubleshootingThis is a featured page

One common error in any client/server application is the error message when a client can't talk to the server ("Airvision: service gateway URL refuses the connection").

This usually has some common causes:
  1. AirVision service is not running on the server (run "services.msc")
  2. Internet connection down or port blocked (default port is 9885)
  3. Server connection settings (IP/hostname or port) incorrect... check login details
  4. Client - server registrations incorrect (Version 1.00 only.. check Server Registration Tool)
Reason #1 is the most common. Try manually starting the service using Windows Services console (Start->Run->Services.msc).

In initial installations, the most common problem is that the local system account used to run the AirVision service doesn't have SQL Server User privileges. Check the Server error logs to confirm a login error, and use your user administration tools to add the local system account to a group with SQL Server database privileges.

Alternately, you can edit the service properties and add an account login to run the service with an appropriate administrative user account.




sdrevik
sdrevik
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desmogger here is the error when trying to connect to TCPIP route direct to BAM 5 May 5 2011, 3:29 PM EDT by desmogger
Thread started: Jan 13 2011, 2:27 PM EST  Watch
Rebex.Net.ProxySocketException: No connection could be made because the target machine actively refused it. ---> Rebex.Net.ProxySocketException: No connection could be made because the target machine actively refused it. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.175.64.98:9886
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
at 328075837.13357030529.151169660(String , IPAddress , Int32 )
--- End of inner exception stack trace ---
at 328075837.13357030529.151169660(String , IPAddress , Int32 )
--- End of inner exception stack trace ---
at 328075837.13357030529.362804169(IAsyncResult , String )
at 328075837.13357030529.15613119759(IAsyncResult , Int32 )
at Rebex.Net.ProxySocket.Connect(String serverName, Int32 serverPort)
at 328075837.1960841591..ctor(Telnet , ShellChannelOptions , TerminalOptions , Int32 , Int32 )
at Rebex.Net.Telnet.Rebex.TerminalEmulation.IShellChannelFactory.CreateShellChannel(TerminalOptions options, Int32 columns, Int32 rows)
at Rebex.TerminalEmulation.TerminalControl.Bind(IShellChannelFactory factory)
at Rebex.TerminalEmulation.TelnetTerminalControl.Connect()
at AirVision.DataSources.Controls.TelnetControl.Connect(String host, Int32 port)
at AirVision.DataSources.Views.LoggerDownload.LoggerEmulationView.Connect()
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desmogger Safe handle has been closed 0 Jan 13 2011, 2:25 PM EST by desmogger
Thread started: Jan 13 2011, 2:25 PM EST  Watch
No connection could be made because the target machine actively refused it 10.175.64.98:9886

what does this mean cannot direct connect to any IP ADDRESS on routes
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